Echo Global Logistics Case Study - HighGround

Echo Global Logistics Case Study

Founded in Chicago in 2005, Echo Global Logistics is a leading provider of technology-enabled transportation and supply chain management services. With more than 30 offices around the United States, the company offers freight brokerage and managed transportation solutions to serve clients across a wide range of industries.

The Challenge

Echo Global Logistics’ considerable growth, due to more than 20 successful acquisitions, created associated challenges:

  • Blending cultures across 30 offices into a single, cohesive organization
  • Maintaining high service quality
  • Offering clients consistent, great experiences

The Solution

Echo implemented HighGround and branded its entire approach to employee engagement as Echo Engage. The leadership team uses the program to reinforce company values and encourages employees to recognize their peers. By using the application, Echo can analyze data across a large spectrum of employee engagement touchpoints to identify high-performing employees and provide greater transparency across the enterprise.

“HighGround has established clear and simple training and roped in key stakeholders at every level to ensure a high level of engagement and success at each of our many locations. It has been very, very effective.”

– Cheryl Johnson, SVP Talent, Echo Global Logistics

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The Results

Echo Engage helped the organization create a highly engaged culture and reduced flight risk by 5%. By comparing engagement levels from one year, Echo experienced an increase in every single employee engagement category, such as:

  • “I can see the link between my performance and total compensation” (+10%)
  • “Echo operates by strong values and ethics” (+17%)
  • “There is good teamwork across departments at Echo” (+13%)
  • “Echo encourages employees to continuously improve the way we work” (+15%)
  • “I would highly recommend working at Echo to others” (+11%)
  • “I believe that Echo is going in the right direction” (+12%)