Customer Success Partnership - HighGround
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Customer Success Partnership

Partner with the HighGround Customer Success team to create a best-in-class performance management and engagement program.

Customer Success

HighGround delivers more than a technology solution with our customer success team. Our team is passionate about helping you build an agile performance management and employee engagement program that leverages our platform to help you become best-in-class. We seek and value your feedback, and often incorporate it into our product roadmap.

Our team works closely with you to align your program goals and objectives with our technology initiatives. We are readily available to you via phone, email or live chat. In fact, during normal business hours we respond to 95% of chats within two minutes. Our proactive approach to supporting your success with HighGround technology extends to your entire engagement program. This means you receive best practices consulting, business reviews, customer webinars, weekly product updates and more. We provide many different opportunities to ensure you are an integral part of the HighGround user community, connecting with others to share experiences and ideas.

Our services include:

  • Implementation
  • Best practices consulting
  • Support
  • Continuous education

HighGround customers have access to our shared services organization that is dedicated to help you with every aspect of your program success. This team includes:

  • Executive Sponsor – Working with your executive team, the sponsor will ensure HighGround is meeting your goals and objectives.
  • Customer Success Manager (CSM) – Your primary contact point is responsible for day-to-day communications, project management and overall program success.
  • Customer Success Team – This group is dedicated to your end users’ success – answering questions and offering support for your employees.

 

HighGround delivers more than an agile performance management and employee engagement solution. Our Customer Success team builds a strategic and meaningful partnership with you to ensure ongoing success.

Our professionals are passionate about helping you learn to leverage HighGround’s agile performance management and employee engagement platform to build a best-in-class program. No matter the size of the organization, we provide the highest level of service to every customer. We seek and value your feedback, and often incorporate it into our product roadmap. Our team works closely with you to align your program goals and objectives with our technology initiatives. We are readily available to you via phone, email or live chat. In fact, during normal business hours we respond to 95% of chats within two minutes. Our proactive approach to supporting your success with HighGround technology extends to your entire engagement program. This means you receive best practices consulting, business reviews, customer webinars, weekly product updates and more. We provide many di erent opportunities to ensure you are an integral part of the HighGround user community, connecting with others to share experiences and ideas.