Resources Archive - HighGround

Chris Mason of Patagonia Discusses User Adoption, Integrations and Better Employee Performance

Chris Mason, Head of Talent Management, L&D, Compensation, & Workforce Analytics at Patagonia, sat down to discuss Compass, the company’s performance-focused program, powered by the HighGround platform. He discusses Patagonia’s regenerative approach to employee performance and how employee-driven goal setting, check-ins and peer-to-peer feedback are facilitated through the platform. In this interview, Chris also talks …

Feedback is Not the Enemy

Is there a chemical reason why we tend to remember bad experiences over the good ones? The short answer is yes. The brain uses approximately two-thirds of its neurons to detect negative experiences, which are then quickly stored into our long-term memory. In contrast, we must consciously have a positive experience more than 12 seconds …

Team Dashboard

Leading organizations leverage HighGround’s employee engagement platform to help their managers lead high-performing teams more efficiently. The Team Dashboard is intuitive functionality designed specifically with the manager in mind. As soon as they log in, managers get an overview of each employee’s goals, as well as performance-related communications and recognitions. They can then drill down …

Fail-Proof Your Transition to Continuous Performance Management

CHROs and Talent Management leaders everywhere are talking about how to reinvent performance management processes in order to greatly improve the quality of conversations between managers and their employees and drive better business outcomes. Jason Averbook, Co-Founder and CEO, Leapgen will lead a discussion with HR leaders Andrew Bartlow, VP of HR and Meredith Silipo, …

Virtuoso Discusses Creating Happy Employees and Customers

Virtuoso talks about how using HighGround has fostered more meaningful feedback and created stronger connections between managers and employees. The technology also helps peers give recognition to one another in an easy, effective way. Michelle Rashid, director of culture and organizational development, and Marie Zervantian, director of Human Resources, discuss how a happy and engaged …

Virtuoso on Using HighGround to Better Engage Employees

Virtuoso, a Seattle-based company connecting travelers to the world’s best travel advisors, needed a new and better way to engage its employees. It moved away from traditional processes for employee recognition and performance management and now uses HighGround. Michelle Rashid, director of culture and organizational development, and Marie Zervantian, director of Human Resources, talk about …

Happy Employees, Happier Customers

Which came first, the chicken or the egg? Today many business leaders are relating this age-old conundrum to the relationship between their employees and customers. Is your business employee-first or customer-first? Is it possible to have happy employees with unhappy customers, and vice versa? No. But while you can’t have one without the other, choosing …

Waypoint Homes CEO and COO Talk about Company Culture, Feedback & Recognition

Waypoint Homes CEO Fred Tuomi and COO Charles Young talk about company culture and why a continuous, ongoing approach to performance management and engagement works for them. Fred and Charles discuss the importance of creating a trusting environment where employees know their purpose. Using HighGround, their employees are setting goals and checking in with their managers …

Waypoint Homes on Improved Efficiency and Quality of Performance Management in HighGround

When Vice President of HR, Andrew Bartlow, joined Waypoint Homes he realized its annual review process wasn’t working. They consumed too much time and led to poor quality conversations between managers and employees. Andrew made the case internally for a continuous approach using HighGround. Through the platform, Waypoint is getting more value for less money …