Resources Archive - HighGround

Virtuoso Discusses Creating Happy Employees and Customers

Virtuoso talks about how using HighGround has fostered more meaningful feedback and created stronger connections between managers and employees. The technology also helps peers give recognition to one another in an easy, effective way. Michelle Rashid, director of culture and organizational development, and Marie Zervantian, director of Human Resources, discuss how a happy and engaged …

Virtuoso on Using HighGround to Better Engage Employees

Virtuoso, a Seattle-based company connecting travelers to the world’s best travel advisors, needed a new and better way to engage its employees. It moved away from traditional processes for employee recognition and performance management and now uses HighGround. Michelle Rashid, director of culture and organizational development, and Marie Zervantian, director of Human Resources, talk about …

Happy Employees, Happier Customers

Which came first, the chicken or the egg? Today many business leaders are relating this age-old conundrum to the relationship between their employees and customers. Is your business employee-first or customer-first? Is it possible to have happy employees with unhappy customers, and vice versa? No. But while you can’t have one without the other, choosing …

Waypoint Homes CEO and COO Talk about Company Culture, Feedback & Recognition

Waypoint Homes CEO Fred Tuomi and COO Charles Young talk about company culture and why a continuous, ongoing approach to performance management and engagement works for them. Fred and Charles discuss the importance of creating a trusting environment where employees know their purpose. Using HighGround, their employees are setting goals and checking in with their managers …

Waypoint Homes on Improved Efficiency and Quality of Performance Management in HighGround

When Vice President of HR, Andrew Bartlow, joined Waypoint Homes he realized its annual review process wasn’t working. They consumed too much time and led to poor quality conversations between managers and employees. Andrew made the case internally for a continuous approach using HighGround. Through the platform, Waypoint is getting more value for less money …

Waypoint Homes Discusses Benefits of Agile Performance and Goal-Setting

The annual review process at Waypoint Homes was a cumbersome process that did little to actually improve performance. A Waypoint manager and senior HR generalist talk about how the new, agile performance process through HighGround has changed how managers and employees interact and develop. About Waypoint The new Waypoint Homes is the rising leader in …

Is Your Recognition & Rewards Program Wasting Money?

We all know engaged employees are critical to your organizational culture, customer satisfaction and bottom line. Developing a meaningful and cost-effective recognition and rewards program is an important contributing factor to employee engagement, but unfortunately, traditional approaches have not kept pace with employees’ needs and hidden costs that stress your budget have become the new …

Workplace Engagement Decoded

CHROs and Talent Management leaders across the globe are feverishly reimagining new solutions to support more flexible and user-friendly performance management programs. Meanwhile, there is a groundswell from the front lines where managers and employees alike are affecting change in the frequency and quality of performance conversations. 2017 is the year for HR to rethink …

Beyond the Annual Review: The Transformative State of Performance Conversations

Many companies are moving away from the traditional annual review process and toward a new model built around frequent, collaborative communication between managers and employees. But what does this new approach to gauging performance look like – and what does it mean for the future of performance management? We launched a study to understand what …

Test Iframe Resource

We spend 30% of our lives at work – one-third of our human existence. For some, it’s a financial necessity. And for others who have found a way to combine what they do with what they love, it’s a passion. Many factors affect employment happiness. A work/life balance. How you’re valued and compensated. The people …